Wherever you are in the world these days, to remain at your competitive edge, your customers expect you to be contactable, responsive and capable of delivering your best levels of service.
With our industry leading Hosted Telephone System (iPBX) you get a wide variety of reporting as standard in order for you to effectively manage your business and call flows. All data is also downloadable in raw format for detailed analysis.
Abuse and Toll Fraud Prevention
Outbound White Listings
Outbound Black Listings
International Country Listings – Allow / Disallow
Toll Fraud Prevention Measures
Music on Hold
Virtual Conference Rooms
Group call pickup
Personal Voicemail Greetings
Voicemail to Email or Message Box
Call Rates : IPBX to IPBX / Interbranch
MTN / Vodacom
All Landlines (Fixed)
Other (VoIP, Ported, ect)
Charge Per Extension Per Month
Call Recording (With Storage)
Previously only accessible to those company’s with the biggest budgets, we are delighted to deliver to the SME market call centre technology for the price of a licence upgrade.
Our new ‘Glance’ solution puts you firmly in the driving seat with vital information always available at a ‘Glance’.
Easy Online Administration
Outbound call activity tracking – from extension, date, time, dialled number, status and duration (export to csv optional)
Inbound call activity tracking – from number, date, time, duration, status and dialled DID (exportable to CSV).
Real time current calls status – active calls
Inbound call analysis – Incoming callers, calls volume by days of the week, hours of the day & calls received by dialled DID.
Real time extension status – registration status, public IP, in use, ringing, idle – (more detail)