FAQs

Frequently Asked Questions

Important:

NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.

Frequently Asked Questions

Step 1: Check that the router is plugged in and that the plug is switched on.

Step 2: Check that all the lights are on and stable (not flashing).

Step 3: If not, switch the router off for 2 minutes and then switch it back on.

Step 4: If the lights are red/orange please log a ticket via support@lintegfibre.com.

Step 1: Email support@lintegfibre.com or call/Whatsapp 010 300 0083.

Step 2: Add your physical address, contact details and a description of your query so that one of our awesome resolution agents can assist.

Visit our website to find your location, view packages and place your order on www.bebroadband.co.za/get-connected

Alternatively you can contact 010 110 1788  and one of our Sales Agents will assist you to find the right package for your online needs.

NB: In order to assist with scheduling your installation, kindly save this number 010 300 0083  in your phone so that our bookings team can make contact with you for a suitable time to do your installation. 

* Terms and Conditions Apply

Be Broadband ensures that you are placed on a Test account before the installers leave your premises. Your requested login details will be activated within three to five working business days. NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.

Be Broadband is your (ISP) Internet Service Provider.  Your subscription is not a pay-as-you-use service.  Internet services are charged for in advance. 

Upon signup you will receive an Administration fee invoice of R449.00 (four hundred and forty-nine rand).  Kindly pay this Administration fee invoice with immediate effect and use the reference on your invoice, starting with CUS…..and send POP to  accounts@bebroadband.co.za so that we can allocate your payment correctly.

This fee includes:

  • Administration fee to process your order.
  • Free activation of internet services.
  • Free-to-use router (NB An early cancellation fee of R3 500 (three thousand, five hundred rand) or R2 500 (two thousand, five hundred rand) if the router is collected will be charged to your account should you cancel your subscription before the first 6 (six) months of service.  This charge is to recoup the installation cost as well as router collection.

Our Bookings Department will contact you, calling from this number 010 300 0083, to schedule an appointment and/or activation.  Please save this number on your phone to not delay your services to be installed and activated.

Invoices will be emailed for your attention every month before the first (1st) of the month.  Payment is due no later than the first (1st) of each month.

Debit Order – Sign up as a Debit Order Customer TODAY 
Click here to download the Debit Order Mandate

If you have opted to pay via EFT, kindly make payment to:

Account Holder:  Be Broadband (Pty) Ltd

Bank:  First National Bank (FNB)

Account Number: 62773990041

Branch: 254005

Kindly use the reference on your invoice, starting with CUS…..and send POP to accounts@bebroadband.co.za, so that we can allocate your payment correctly. 

NB: Automated suspensions take place on the 3rd (third) of every month, if your internet services are suspended due to non-payment or we were unable to allocate your payment, a re-activation fee of R100 (One Hundred Rand) will be charged PLUS the full outstanding monthly subscription. Automated re-activation can take between 24 to 48 hours to resolve, after payment has been received.

Your internet services are charged for in advance. Invoices will be emailed for your attention every month by the 25th (twenty-fifth) of the month.  Payment is due no later than the first (1st) of each month. Should payment not have been received by the first (1st) of the month you will receive the following sms:

Due to NON-payment your internet service with Be Broadband has been suspended with immediate effect. Kindly send proof of payment to accounts@bebroadband.co.za  of the outstanding balance together with an additional R100 (One Hundred Rand) reactivation fee.  Your ISP’s banking details are

Account Holder:  Be Broadband (Pty) Ltd
Bank:  First National Bank (FNB)
Account Number: 62773990041
Branch: 254005

NOTE: Reactivation of your account can take up to 48 hours. For any queries on your suspension contact 010 590 6179. 

Please DO NOT contact Linteg Fibre as they are NOT your Internet Service Provider, they do not suspend your account and are unable to assist you with this matter. Once you have paid any amount outstanding on your account, send your proof of payment to accounts@bebroadband.co.za or call 010 110 1788.

Your service will be re-activated within two business days.

Please note that our FTTH (Fibre-to-the-Home) Service Level Agreement is a Best-Effort-Service.

Be Broadband strongly recommends that a maximum of three devices be connected via hardwired Ethernet LAN. These should be high throughput devices, such as a TV or PC used for streaming.

Note: the network will become slower as you connect more devices. This is due to the fact that every device needs to be allocated bandwidth.

There are many external factors that influence your wireless speeds, these are largely out of Be Broadbands control. i.e. interference / congestion / materials used to construct the home building. You can perform a speed test by following the steps below:

Always go to www.speedtest.co.za Run the speed test preferably with your computer connected to the Optical Network Terminal (ONT) via a network cable and ensure all other devices are disconnected from the ONT. Using the above link and method will give you the most accurate results as well as a true reflection of your current speed. If the results display a different download and upload speed than the service you ordered, please log a ticket with support@lintegfibre.com

NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.

Always go to www.speedtest.co.za

Run the speed test with your PC connected to the ONT via a network cable and all other devices disconnected from the ONT. Using this link and method will give you the most accurate results as well as a true reflection of your current speed. Other speed-testing software or websites do not provide a true recognition of our network’s performance. Please ensure you follow the above process to properly test your link speed. Close ALL applications using data before running Speed test. This includes Dropbox, Google Drive, synchronisation for update purposes, and others. 

If the results display a different download and upload speed than the service you ordered, please log a ticket with support@lintegfibre.com

NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.

Yes, with our month-to-month contracts you are able to upgrade or downgrade your service by sending an email sales@bebroadband.co.za  use the subject line related to the request (i.e. subject: Upgrade/Downgrade). These upgrades and downgrades are done free of charge.

Upgrades: 30-days from notice
Downgrades: 30-days from notice

Your subscription is not a pay-as-you-use service.  30 days’ notice of cancellation in writing is required to stop your subscription.

You received a Free-To-Use router which remains the property of the Fibre Network Operator, to be retrieved upon cancellation.

An early cancellation fee of R3 500 (three thousand, five hundred rand) or R2 500 (two thousand, five hundred rand) if the router is collected will be charged to your account should you cancel your subscription before the first 6 (six) months of service.  This charge is to recoup the installation cost as well as router collection.

To cancel your service, send an email sales@bebroadband.co.za  and use the subject line related to the request (i.e. subject: Cancellation). Provide your full name, address and contact number of account holder.

Click here to refer to our Ts & C’s 

Technical Support

Linteg Fibre (Pty) Ltd is the Fibre Network Operator (FNO). A Fibre Network Operator/Owner manages and owns your Fibre optic connectivity infrastructure. An Internet Service Provider (ISP) provides you, the customer, with an internet service to your required devices. 

This means an FNO installs and maintains its own Fibre network infrastructure, which is then used by the ISP to give the customer access to internet connectivity solutions.  

Linteg Fibre (Pty) Ltd will only get involved in cases where there are issues with the network infrastructure. For any additional assistance kindly contact Be Broadband on 010 110 1788 or sales@bebroadband.co.za 

An Optical Network Terminal (ONT) serves to convert light to data and vice versa, in other words it serves as a modem or router for optic fibre.

NEVER RESET YOUR ROUTER

Green/Blue/White lights mean connection stable.

Red/Orange lights mean fibre issue.

You should contact support@lintegfibre.com if your lights are red/orange or off on your ONT or router with the following details:

 Full name

 Physical address

Brief description of your query

Optical Network Terminal (ONT) mac address

 
Note: The light flashes all the time, this is 100% normal, the flickering simply means there is traffic or data being transmitted.

Submitted your request to support@lintegfibre.com or call 010 300 0083 and supply them with the following account holder’s information:

Full name

Contact number

Physical address

Brief description of your query

Optical Network Terminal (ONT) mac address

You will be provided with a support ticket reference. Assistance will be provided within 48 hours of submission and can take up to 14 business days to investigate and resolve.

NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.

Not necessarily. Wi-Fi signal experiences attenuation/interference due to distance from their source just like any other radio. You may want to invest in a Wi-Fi repeater, extender, or booster which extends the wireless signal range from the main router to areas where the Wi-Fi signal may be weaker or non-existent. The main router will provide the signal to the repeater. Thereafter, the signal rebroadcasts across a wider area.

Wi-Fi coverage can be improved by adding more WiFi repeaters, extenders, or boosters which extends the wireless signal range from the main router to areas where the WiFi signal may be weaker or non-existent. The main router will provide the signal to the repeater. Thereafter, the signal rebroadcasts across a wider area.

The router (ONT) and Termination Point (TP – White box connecting to router) both belong to Linteg Fibre. Linteg Fibre advises clients not to take the equipment with them should they move as the equipment will not work at another location.

We DO NOT recommend that you move the termination point since it contains a sensitive fibre connection point and it cannot be disconnected or connected by the average DIY person or building contractor. Should you require a relocation of your termination point, additional charges will apply.

Submitted your request to support@lintegfibre.com or call 010 300 0083 and supply them with the following account holder’s information:

Full name

Contact number

Physical address

Brief description of your query

Optical Network Terminal (ONT) mac address

You will be provided with a support ticket reference. Assistance will be provided within 48 hours of submission and can take up to 14 business days to investigate and resolve. 

General

On a technical level, fibre uses the transmission of light signals through glass fibre cables.

Fibre is capable of much higher speeds than DSL (DSL services come in flavours of ADSL and VDSL with the latter being the latest version capable of speeds up to 40Mbps). Fibre can reach up to 1000Mbps, depending on the package you selected from the services available.

Because fibre makes use of transmission at the speed of light, the signal between points is much faster than DSL and LTE. Therefore, fibre has a much-reduced latency leading to a better online experience. Reduced latency generally affects the speed of downloading emails and files, loading websites, streaming videos, etc.

DSL sends electrical signals along copper cables. DSL is affected by weather conditions. DSL is particularly affected by lightning strikes (and when copper thieves strike).

LTE sends wireless signals between cell phone towers on specific wireless frequencies. LTE is capable of similar speeds to fibre but at a much higher cost for data.

No. We do not shape or throttle our customers’ service in any way. 

We have found that the majority of our Valued Customers do not abuse their services therefore we have not needed to enforce our Fair Usage Policy

Yes. The upload and download speeds on all packages are virtually equal except for the 20/5 Mbps package. Some international locations may show asymmetrical speeds because of the nature of international data networks.

Home businesses may order a FTTH (Fibre-to-the-Home) service, however, customers must acknowledge that FTTH services are Best-Effort-Services.